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DDMSPLUS Ideas Portal
Status Other (non-idea)
Created by Bern Craddock
Created on Oct 8, 2024

MASS COMMUNICATION WITH ALL DEALERS FOR ANY KNOWN ISSUES

I would love to have a mass communication email sent to all dealers (we could sign up, I swear you used to do this, what happened to it?) for example today Paya has been down, all afternoon, our credit card processing is getting stuck when posting payments, when customers try and submit CC orders online etc... ECI knew about it long before individual dealers did, why can't ECI send out mass emails to all of their dealers with this type of timely information to keep us all in the know? When ECIPLUS is down, when the PSN is down, when there is a programming error in software release that causes issues why isn't there a mass email detailing the issue, what to do/not etc. If OPUS isn't ready, if price plans haven't been revised in time and dealers are doing pricing updates only to have to do them again when they learn about the issues...things like this that ECI knows but not all dealers do. It would be great if there was a way that you could mass communicate it to all dealers at once so we all know what to do, and what the issue is, an ETA for a fix and an update when the issue has been resolved, instead of every dealer for themselves it just makes sense!

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  • Guest
    Reply
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    Oct 30, 2024

    a simple status page for uptime robot would be nice.

  • Admin
    Melissa Craycraft
    Reply
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    Oct 30, 2024

    Hello Bernadine! I've forwarded this request to support management and Brian Bowerfind. I'm closing this as a Non-Idea (as it is not necessarily "product" specific).

    Thank you for the information!

  • Carolyn Collins
    Reply
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    Oct 14, 2024

    I second this request! If nothing else, dealers who pay for premier support should get it, but I advocate for all dealers to get it.